A.
Hotel
The hotel application embedded in the OmniPCX
4400 offers a complete set of features specific to hotel service, either
completely autonomously or associated with the hotel Property Management System
(PMS).
1. Overview
The software, installed in the Alcatel OmniOPCX
4400, fullfills the following requirements:
à handling guest arrivals and
departures
à handling group arrivals and
departures
à management of wake-up calls with
printing of call slips
à billing of calls from rooms
à monitoring, in real time, of pulse credit
(deposit mode)
à verification and monitoring of room
status
à management of room service
à management of messages waiting
à management of suite (association of
five phones max)
2. Services offered completely
autonomously
a. Telephone
Numbering plan adaptable to hotel configuration
(room numbers match their phone numbers):
à Telephone booth station with:
* direct calls by personal code
* operator-assisted calls
* printing of a call slip at the end
of a call
à Room phones with:
* direct access without personal code
for rooms with one bed
* direct access only withpersonal code
for rooms with several beds
à Do not disturb:
* forwarding of room phone to the
operator
à Direct dialing inwards (DID) by room
à Blocking of direct access by the
operator
à Phone lock by the user
b. Wake-up call
à Recording, modification,
cancellation:
* from the room phone
* by room service for a guest
* by the room service for a group of
guests
à Wake-up time confirmation (with
Alcatel 4635J voice mail)
à Printing of list of requested
wake-up calls
à Response to wake-up call:
* music or voice guide when phone is
picked up, depending on the chosen configuration
* call slip on printer
à In case of no reply to wake-up call
(on free or busy phone):
* Call again two minutes later (repeat
twice)
* if the second attempts does not work: message on printer
* wake-up call operational on phones
in "do not disturb" position
c. Message
à Presence of a message on the room
phone indicated by flashing message LED
à Deposit and cancellation of messages
by the operator
à Consult the message using the room
phone: Automatic routing to the message service.
à A list of rooms with messages
waiting can be printed on the hotel terminal.
d. Room service
à No matter where his/her room is, the
guest calls the room service corresponding to his/her floor or section by
dialing the same phone number.
à The room service set must be a
ReflexesTM station.
à When a call comes in on a room
service set, the display panel of the station (if equipped) indicates the phone
number of the room, the name of the user, the language, the VIP code and the
code of the called service.
à Room service can have several
different telephone numbers in order to permit room service personnel to
identify which service the guest is calling about. Thus, prior to answering the
call on their digital station, room service personnel know what the call
concerns and can offer personalized service to the guest.
e. Room management
à Occupancy status
* occupied
* vacant
à 10 different room statuses
manageable by:
* the hotel terminal
* the PMS (Property Management System)
application through the AHL (Alcatel Hospitality Link)
* the room set
* the room service set
à Change:
* up-dating by dialing code on the
room phone for the room status management service
* automatic printing on printer of the
change in status
* printing of the status of rooms by
the room status management service
f.
Guest directory
Management of the guest directory: in
alphabetical order, by room number, search by on administrative sets.
g. Prepayment (deposit
mode)
à Taking initial payment on guest's
arrival.
à Guest informed during the call by
beep tone when the initial payment reaches zero.
à The call in
progress will be cut off and diverted to the attendant.
à Direct access is blocked for the
next call.
à Printing call ticket on printer.
à The guest is informed by a voice
guide the next time they try to use the phone.
à On the next attempt to make an
external call, the guest is automatically routed to the attendant.
h. Individual check-in
à When the guest arrives, the
reception terminal for hotel management requests the entry of the following data:
* attribution of the DID number
* mailbox allocation
* guest number
* name
* language spoken
* personal code
* VIP attribute
* type of occupancy of the room
* value of the initial pre-payment
* time of wake-up call (if necessary)
* check-in causes the room status to
be updated
* the client
name is changed in the general "call by name" phone book for
administrative sets.
i.
Group check-in
The arrival of a group entails the entry of two
types of data:
à information common to all the
stations of the group: number and name of the group, attribution of the DID
number, language code, initial pre-payment, time of wake-up call.
à data specific to each guest in the
group: room number, guest number, type of occupancy.
à after entry of data specific to each
guest, the room number is automatically written in a distribution format and
the "number of rooms for the group" meter increases incrementally.
j.
Guest check-out
Guest check-out is prohibited if the room phone
is in use. If not, check-out entails:
à printing a standard bill
à cancellation of direct access
à mailbox deactivation
à notification of number of unread
messages.
à cancellation of messages waiting
à cancellation of "do not
disturb" and set lock
à change room status from
"occupied" to "to be prepared"
k. Group check-out
Group departure allows check-out to be
performed with a single command, after the necessary verifications have been
made (same as for guest departure). Check-out entails:
à printing a standard bill for the
group followed by standard bills for each group member
à cancellation of the number of the
group
à cancellation of messages waiting
à mailbox deactivation
à notification of number of unread
messages.
à cancellation of do not disturb
à cancellation of access
à change room status from
"occupied" to "to be prepared"
l.
Environment - management peripherals
One printer for any kind of event
m. Multi-language
(optional)
The Alcatel OmniPCX 4400 can manage three
languages for telephone set displays and voice guidance.
n. Voice mail features
for hotels
Thanks to
the fully integrated A4635J Voice Mail, the system will handle guest and
administrative messages.
à
multi-language
management.
à
same
password as the personal code.
à
mailbox
moves when guest changes room.
à
hold
messages for guests in pre-check-in.
à
greeting
personalized by guest.
à
standard
generic greeting.
à
simple
access to Voice Mail
à
indication
of message waiting by a flashing LED.
à
broadcasting
message ( Tour activities, Hotel services ...)
3. Alcatel Hotel Link (AHL)
The Alcatel OmniPCX 4400 can be connected to a
specialized computer by means of an asynchronous, two-way V 24 connection or
ethernet TCP/IP 10BaseT.
All the previously described data concerning
guests is sent through the AHL to the hotel’s external application. In
addition, the mini-bar status can be managed directly by the maid from the room
phone. In case of a crash of the external application, the Alcatel OmniPCX 4400
sends telephone tickets in real time on the printer. The Alcatel OmniPCX 4400
Package ‘s database is synchronized with the external application’s data base.
Messages
from the Call Server to the external hotel application:
à
Call
ticket
à
Check-in
/ Check-out
à
Allocation
à
Voice
mail facilities
à
Modification
à
Room
status change
à
Guest
telephone account
à
Wake-up
events
à
Acknowlegment,
Reply, Control characters, Data transfer
Messages
from the external hotel application to the Call Server:
à
Check-in
/ Check-out
à
Allocation
à
Modification,
interrogation, acknowledgement, control characters
à
Attribution
of voice mail facilities
Many CMS and PMS editors are certified by the Alcatel
Applications Partners Program. This ensures compatibility with the AHL
protocol.